Role & Responsibilities

• Provide consultancy and solution to clients regarding YTWO products and clients’ IT infrastructure
• Implement and manage the installation, configuration, and integration of YTWO products at client sites
• Provide product related training, manuals, processes, and procedures to clients’IT team and support team
• Provide post-installation support by evaluating queries and software functionality issues and responding in an appropriate and timely manner
• Customization including tailor-made report, workflow design and other customized programs based on YTWO functions
• Manage and support functions for the internal team

Qualification & Experience

• Proficiency in Microsoft Windows Operating Systems, Microsoft Applications, Visual Basic, XML and Citrix
• Proven field-based experience of installations, configurations, server and network management
• Proven field-based experience of Database skill in MS SQL Server, Oracle
• Good knowledge of web front technology like JavaScript
• Working knowledge of the construction industry is preferable
• Experiences in Cloud, Virtualization, and ERP are preferable
• Strong written and oral communication skills
• Fluent English speaking, able to work for the international business
• An ability to be proactive, solve complex problems and work unsupervised

Skills & Others

• An ability to understand and accurately interpret customer requirements and business conditions in order to make appropriate recommendations
• An ability to listen, understand and accurately interpret customer requirements and business conditions in order to make appropriate recommendations
• Interpersonal sensitivity and responsiveness to customers
• Strong customer service sense